Privacy Policy

This Privacy Policy explains how Grupo Profesional SERTERE collects, uses, stores, and protects personal information when you visit this website or contact us.

1. Responsible Entity

The responsible entity for this website is:

Grupo Profesional SERTERE
Av. San Juan Bosco
Edificio Torbes, Piso 1, Apt. 21
Altamira, Caracas
Venezuela

E-mail: ncsertere@gmail.com
Phone: +58 212 2610126

2. Personal Data We Collect

We do not actively collect personal data from visitors through tracking tools, analytics services, advertising technologies, or marketing cookies.

Personal data may only be processed if you voluntarily contact us, for example by e-mail or telephone. In such cases, we may process the information you provide, such as:

your name
your e-mail address
your telephone number
your company name
the content of your inquiry
any other information you voluntarily provide to us

3. Purpose of Processing

We use personal information only for the following purposes:

to respond to your inquiry
to communicate with you
to provide information about our regulatory consulting services
to prepare or manage a potential business relationship
to comply with applicable legal or administrative obligations, where required

We do not sell, rent, or trade your personal data.

4. No Tracking and No Analytics

This website does not use tracking technologies such as Google Analytics, Meta Pixel, advertising pixels, or similar tools.

We do not create user profiles, monitor individual browsing behavior, or use your data for targeted advertising.

5. Cookies

This website does not use marketing or tracking cookies.

If technically necessary cookies are used by the website system or hosting provider, they are used only to enable the basic functionality and security of the website.

6. Server Log Files

When you visit this website, technical information may be automatically processed by the hosting provider. This may include:

IP address
date and time of access
browser type and version
operating system
pages accessed
referring website, if applicable

This information is used only for technical security, website operation, and error analysis. It is not used to identify individual visitors unless required for security reasons or by law.

7. Data Retention

We retain personal information only for as long as necessary to respond to your inquiry, manage our business communication, or comply with applicable legal obligations.

If the information is no longer required, it will be deleted or anonymized where reasonably possible.

8. Disclosure to Third Parties

We do not disclose your personal data to third parties unless:

it is necessary to respond to your request
it is required for the operation of this website
we are legally required to do so
you have given your consent

9. International Communication

As Grupo Profesional SERTERE provides regulatory consulting services, communication may involve companies or business partners outside Venezuela. Any personal data shared in such communication will be limited to what is necessary for the specific purpose.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

11. Your Rights

You may contact us at any time to request information about the personal data we process about you.

Depending on applicable law, you may also request correction, update, or deletion of your personal information, unless we are legally required to retain it.

Please send your request to:

ncsertere@gmail.com

12. External Links

This website may contain links to external websites. We are not responsible for the privacy practices, security, or content of third-party websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The current version published on this website applies.

14. Contact

For questions regarding this Privacy Policy or the processing of personal data, please contact: